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FAQs

Below are responses to frequently asked questions (FAQs) about our services and operations. If you can’t find the information you need, please don’t hesitate to contact us.

Frequently Asked Questions

We at Auto Service Support Center are very happy to assist you and answer all your questions!

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Home » Frequently Asked Questions (FAQ)
What is an Auto BDC (Business Development Center)?

We operate as an automotive business development center, assisting car dealerships, powersport, and RV dealers in lead generation, customer retention, and re-engaging lost prospects. Outsourcing Auto BDC services proves invaluable for auto businesses, relieving the pressure of managing every incoming Facebook message or call.

Is your contact center available round the clock?

Yes, we operate facilities 24/7, including all holidays.

Where are your contact centers located?

We are based in Ocala, Florida with contact centers located in Cavite, Philippines.

When is a Lead a Lead?

An inbound lead initiates a relationship aimed at culminating in a sale. We, an automotive BDC, seamlessly integrates with major industry CRMs to automate workflows, allowing dealerships to prioritize customer interactions and foster relationships. Our process enables your team to focus on in-store customers while we streamline behind-the-scenes operations.

What are the Pros and Cons of Outsourcing a BDC Company?

Outsourcing BDC services offers numerous benefits, including facilitating dealership growth and cost savings by leveraging a dedicated team focused on lead generation and retention. We ensure prompt, round-the-clock communication with your dealership’s leads. Another advantage is that our BDC continues to gather leads after business hours, ensuring opportunities aren’t missed when you’re away.

Do you ensure data security in your CRM?

Yes, we take data security seriously with strict measures to protect informations.

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